Policies

All prices are in USD! I first started my business while living in the US so the majority of my suppliers are American, therefore my jewelry is priced in the same currency. 

 

Purchases will be shipped to the address left at check out so please make sure it is correct. If you accidentally use the wrong address, contact us asap to change it as we often print labels right away. 

Once a package has been shipped to an incorrect address we are unable to stop it enroute. You will need to call your post office for help.

 

Warranty

We use the highest quality chains + clasps. We do offer a 30 day warranty if your piece arrives less than perfect. 

There are things that can happen beyond our control; tugging from children, exposure to chemicals & creams, catching your necklace on something. If you are finding yourself needing a new chain please contact us - include your metal choice & necklace length - and we can provide you with an invoice. 

Exchanges

We do not offer refunds but you're welcome to exchange a piece within 7 business days of arrival if your piece is unworn. Please email us to arrange shipment - any shipping fees to send/receive are the responsibility of the customer.

lisespieces@live.ca

Earring Returns

For sanitary reasons we are not legally able to exchange earrings or accept returns on them. Feel free to gift them to someone who may also enjoy :)

Repairs 

Repairs can be done on a case to case basis - please contact us to discuss. Any return costs are customer's responsibility.