Shipping info & Policies


 

 

Turnaround Time 

My jewelry is made-to-order, meaning I do not make it until you have placed an order. Turnaround Time is anywhere from 2-14 business days depending on what/how much you order and what I currently have in stock. If something is out of stock or delayed beyond 14 days I will send you an email letting you know. 

Shipping Info

All prices are in USD! I work from my home in Canada and drive once a week to Michigan to ship my orders. I create a label (and you receive a tracking number) when your order is finished and packaged up, however depending on my next shipping day it could be up to 6 days before you are able to track your package. Please wait until the 7th day of no movement to contact me about its whereabouts. 

Once an item is shipped it is completely out of my control and I can not be held responsible for lost items. Please contact your post office with your tracking number and they can further assist you. Many overseas deliveries require a signature, please track your order often to be sure you have not missed a notice at your door or your package may be sent back. 

Purchases will be shipped to the address left at check out so please make sure it is correct before checking out as I can not guarantee an address change after placing an order. 

Notes left at checkout are read when hand-making your items, NOT when you place your order. Please do not ask questions in that section as I am not able to reply to any comments left there. Email me beforehand: lisespieces@live.ca

Order Cancellation

There are no cancellations after 72 hours of placing your order. However, if before 72 hours you'd like to cancel for any reason, a 15% restock fee is deducted from your total refund amount.

ALL hand-stamped jewelry is FINAL SALE as it can not be resold! 

Caring for your jewelry 

Please take care of your jewelry to ensure your pieces always look new. Store necklaces in a dry place as moisture is not good for gold plated (or even gold-filled items). Remove before exercise and shower. 

Roll bracelets off instead of pulling, one at a time! 

Return Policy

If before 7 days you would like an exchange (only) it is at the buyer's expense to ship it back to my current Canadian address with tracking (to prove delivery) and to return new item back to you ($2.50 return fee for postage/envelope). Please contact me via email with your original receipt and photo of unworn jewelry. 

Custom orders can not be returned due to the nature of the order. 

Essential Oil Bracelets: please wear yours regularly for the first 10 days, if there is an issue contact me for a replacement. After 10 days of arrival (showing delivered) there are no returns/exchanges so please take care when removing these pieces. 

Feel free to contact me: lisespieces@live.ca